About Us
Supporting Tri-State Businesses For Over Three Decades
IMC is a trusted IT services provider in New Haven, CT, but we’ve been supporting businesses of all types and sizes in the tri-state area for over 30 years. We exist to remove technology obstacles from our clients’ plates, working proactively to keep their systems running smoothly, their data secure, and businesses thriving.
Who We Are
At IMC, we’re not some faceless tech giant; we’re the approachable experts who transform IT frustrations into “aha!” moments. We understand that technology isn’t always user-friendly, so we’re here to make it simple. We take the complexity out of IT, allowing you to focus on what truly matters: growing your business.
No matter if your IT needs a complete makeover or just a bit of day-to-day TLC, we’ve got you covered. From setting up a bulletproof network to installing phone systems that actually work, we’re your one-stop shop for everything tech. But beyond IT, what we’re really passionate about is building relationships. We pick up the phone when you call, give you honest advice and fair prices, and work with you to find the perfect tech solutions that fit your needs and your budget.
Who We Are
Core Values
Empathy
We know firsthand how frustrating tech troubles can be. That’s why we listen closely, act fast, and make sure your tech worries are a thing of the past.
Integrity
We believe in straight talk and transparent prices. We won’t push anything you don’t need, and we’ll always explain things in plain English, no tech jargon required.
Curiosity
The tech world is always changing, and we love staying ahead of the curve. We’re constantly learning and exploring new solutions so we can offer you the very best service, always.
Why Organizations in the Tri-State Area Partner With IMC
We understand the unique challenges faced by organizations in industries like legal, nonprofits, finance and manufacturing. Our tailored solutions and proactive approach ensure your technology works seamlessly, allowing you to focus on your core operations. We’re not just about fixing problems; we’re about preventing them. Our track record speaks for itself: we resolve two-thirds of service tickets within 24 hours, with an average wait time of just 25 seconds when you call our US-based team. When you partner with IMC, you’re not just getting IT support; you’re gaining a team of dedicated professionals who are as invested in your success as you are.
Why Organizations in the Tri-State Area Partner With IMC
For over 30 years, organizations across the tri-state area have relied on IMC as more than just another vendor, but as a trusted IT partner. We’ve built a reputation for excellence, as evidenced by our impressive 92% customer retention rate. Some of our clients have been with us for over 25 years, a testament to our commitment to building long-lasting relationships and delivering exceptional service.
We understand the unique challenges faced by organizations in industries like legal, nonprofits, finance and manufacturing. Our tailored solutions and proactive approach ensure your technology works seamlessly, allowing you to focus on your core operations. We’re not just about fixing problems; we’re about preventing them. Our track record speaks for itself: we resolve two-thirds of service tickets within 24 hours, with an average wait time of just 25 seconds when you call our US-based team. When you partner with IMC, you’re not just getting IT support; you’re gaining a team of dedicated professionals who are as invested in your success as you are.
Who We Serve
IMC proudly serves a diverse range of organizations across the tri-state area, including:
Law Firms
We provide law firms with reliable, secure IT infrastructure to support their demanding workloads and ensure confidentiality.
Small to Mid-Sized Business (SMBs)
We act as a trusted IT department for SMBs, providing comprehensive support and strategic guidance to fuel growth.
Manufacturers
We help manufacturers optimize their IT systems to enhance productivity, improve quality control, and reduce downtime.
Nonprofits
We offer affordable and effective IT solutions to help non-profits achieve their missions and maximize their impact.
Accounting Firms
We understand the critical role technology plays in maintaining accuracy, security, and efficiency for accounting professionals.
Insurance Companies
Our solutions help insurance agencies streamline operations, improve communication, and safeguard sensitive client data.
TESTIMONIALS
Our customers love us! With a 97.3% Net Promoter Score, we must be doing something right.
