Managed IT Services
Tech Headaches Solved, Business Goals Achieved
Protect your critical data, maintain business continuity, and gain peace of mind with an IT services team who anticipates problems and mitigates risks. Rest easy knowing we’re proactively safeguarding your systems, so you can focus on what truly matters – growing your business with confidence.
What To Expect From Our Managed IT Services
Predictable Costs
Enjoy a fixed, reliable price for comprehensive IT support, so you can make budgeting easy. Pay only for necessary changes, additions, or upgrades to your technology infrastructure.
Cybersecurity Coverage
Protect your business with a dedicated insurance policy for your network (consult your company for specific coverage details), giving you an extra layer of protection against costly cyberthreats.
Customized Collaboration
IMC is equipped to either enhance your current IT team by managing day-to-day IT tasks or serve as your complete outsourced IT department, ensuring all your technology needs are expertly met.
Worry-Free IT
Delegate the stress and complexities of managing your technology to us, allowing you to focus on your key operations without hassle.
Flexible Support Options
Our core IT support team provides reliable coverage during regular business hours. Upgrade to 24/7 access with our trusted U.S.-based data center for round-the-clock assistance.
Experience the IMC Difference: Advanced IT Backed by Genuine Care
Dedicated, Local Support
We answer the phone. That’s right, real humans! When you call us, one of our friendly, U.S.-based technicians answers the phone and is equipped to solve the issue at hand.
Long-Term Partners
There’s a reason our average client partnership lasts over 15 years! Our flexible solutions adapt as your business grows (or shrinks), and we’re regularly working with clients on business planning and consulting.
Goodbye Dreadful Phone Calls
No more having to re-explain your business or your tech issues to a new person every time you call us. Our people who answer the phone know your business, and better yet, we don’t leave you on hold!
Smart Cost Savings
Managing IT in-house can be a major expense. We offer budget-friendly expertise and keep a watchful eye on your systems, increasing your uptime and productivity.
Enhanced Security & Compliance
Safeguarding your data is our priority. We’ll implement strong security measures that protect your business, your reputation, and help you navigate ever-changing industry regulations.
The IMC Difference
IMC
No hourly retainer
Simplified support contract
No equipment rentals
We manage the services we sell
You own your data
The Other Guys
Make you speak to a robot, wait on hold, and force you to create a ticket first
Require the pre-purchase of dozens of labor hours per month
Nickel and dime service seemingly at random
All devices are rented or leased
Require you to manage services yourself
Hold data ransom when you leave
Combined years of technical experience on staff
%
Percent of support tickets are completed within 24 hours
Years average IT experience of individual staff members
We’re Your Ideal Managed IT Services Provider If …
- You’re done with slow responses and long turnaround times on projects from your current provider.
- You’re tired of endless IT delays that are costing you time, money, and opportunities.
- You’re anxious at the thought of data loss and are looking for a reliable solution.
- You’re concerned about cyberthreats and lack the expertise to confidently protect your business.
- You don’t want outdated technology to frustrate your staff and tempt them to leave.
- You’re limited by the abilities of a single IT person but want to leverage a full team of local IT experts.
Our Process to a Worry-Free Work Week
Discovery & Assessment
We come on-site and use our specialized tools to take a peek under the hood of your technology. We want to understand what’s working well, where the vulnerabilities are, and how we can make things better.
Transition & Collaboration
We know change can be a hassle, so we keep things smooth and stress-free. We’ll gather all the important details and work seamlessly with any other IT staff members you already have on board.
Prioritizing Your Success
We’ll break down our findings in simple terms and help you prioritize what matters most. You’ll get a timeline and learn exactly how to work with us for the best results.
Implementation & Ongoing Partnership
We get busy implementing your new solutions – from security upgrades to smoother processes. We’re in this for the long haul, here to maintain and support your infrastructure as your business evolves.
Partner With IMC Where Going Above & Beyond Is Our Standard
When it comes to managed IT support, you deserve a partner who truly cares, not someone who treats you like any other help desk ticket. IMC understands that no two businesses are alike, and we attend to our clients’ unique needs as intimately as our own. Forget automated phone systems and endless hold times – you’ll talk directly to a knowledgeable, friendly technician who wants see you succeed. We’re 100% U.S.-based and treat you like a valued member of our team, not a number.
Our commitment to IT support goes beyond the clock. We’re dedicated to being there for our clients whenever they need us, knowing that tech emergencies don’t stick to business hours. For instance, when a client’s server was encrypted, our team pulled together, working tirelessly for an entire week without additional charges, ensuring their critical systems were restored. We’ve also spent countless late nights intricately crafting solutions, like setting up Teams and SharePoint, to meet the unique needs of our clients. When a client faced a daunting issue with their local exchange server’s log files, we collaborated with an exchange expert through extensive sessions to resolve the problem. Our dedication even extends to holiday calls and Sunday night fixes during peak tax season, because we believe in doing whatever it takes to get the job done right, no matter the hour.
